Effective Date: March 3, 2022
Last Updated: March 11, 2025
Welcome to WestMaids Cleaning Services Corp. (“WestMaids,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, https://westmaids.com (the “Website”) and our cleaning services (the “Services”).
By using our Website and Services, you agree to comply with these Terms. If you do not agree, please refrain from using our Website or booking our Services.
1. Services Provided
WestMaids offers professional residential and commercial cleaning services. Our Services include, but are not limited to:
- Standard home cleaning
- Deep cleaning
- Move-in/move-out cleaning
- Office cleaning
- Customized cleaning plans
Services are available within Calgary and surrounding areas. We reserve the right to refuse service for any reason, including safety concerns, unsuitable conditions, or violations of these Terms.
2. Booking and Payments
2.1 Booking a Cleaning Service
- You may book our Services through our Website, by phone at (403) 536-4088, or via email at admin@westmaids.com.
- Booking is subject to availability.
- We reserve the right to refuse or cancel any booking at our discretion.
2.2 Pricing and Payment
- Prices for our Services are listed on our Website but may vary based on property size, condition, and additional requests.
- Full payment or a deposit may be required before service.
- We accept payment via credit card and e-transfer.
- Late or non-payment may result in service cancellation and additional fees.
2.3 Cancellations and Rescheduling
- Cancellations or rescheduling must be requested at least 24 hours in advance.
- Last-minute cancellations may be subject to a fee of $60.
- We reserve the right to cancel or reschedule due to unforeseen circumstances (e.g., weather, emergencies).
3. Customer Responsibilities
To ensure the best cleaning experience, you agree to:
- Provide accurate details about your home or office when booking.
- Grant access to your premises at the scheduled time.
- Remove valuables, fragile items, or clutter before our cleaners arrive.
- Secure pets to prevent disruptions or safety risks.
- Notify us of any special cleaning requests or concerns before the service begins.
We are not responsible for lost, misplaced, or damaged items unless negligence is proven.
4. Satisfaction Guarantee and Refund Policy
- If you are dissatisfied with our cleaning, you must notify us within 24 hours for a re-clean or partial refund consideration.
- Refunds or re-cleans are provided at our sole discretion and do not apply to customer-provided cleaning supplies or unrealistic expectations.
- No refunds will be issued for cancellations made outside of our policy terms.
5. Liability and Limitations
- We take every precaution to provide quality service, but we are not liable for:
- Pre-existing damages or issues in your home.
- Accidental damage to fragile items not disclosed before service.
- Loss of property due to unauthorized access or unlocked doors/windows.
- Our liability is limited to the cost of the service provided.
6. Communications and Messaging Policy
6.1 Message Types
By using our Services or subscribing to updates, you consent to receive communications from WestMaids Cleaning Services Corp., including:
- Promotional messages – Special offers, discounts, and new service announcements.
- Service notifications – Booking confirmations, reminders, and service updates.
6.2 Message Frequency
Message frequency may vary based on user interaction, but typically, you can expect messages on an as-needed basis.
6.3 Message and Data Rates
Standard message and data rates may apply as per your mobile carrier’s plan.
6.4 Unsubscribe Instructions
You can opt out of promotional messages at any time by texting STOP to unsubscribe. You may still receive essential service-related communications (e.g., appointment confirmations).
6.5 Help Instructions
For assistance, text HELP or contact us at (403) 536-4088 or admin@westmaids.com.
7. Privacy and Data Protection
- We collect and use customer data in accordance with our Privacy Policy.
- Personal information is used only for booking, service delivery, and customer communication.
- We do not sell or share customer data with third parties without consent, except as required by law.
8. Third-Party Links and Services
Our Website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites. Accessing third-party links is at your own risk.
9. Intellectual Property Rights
All content on this Website, including text, images, logos, and service descriptions, is owned by or licensed to WestMaids. You may not reproduce, distribute, or use our content without written permission.
10. Termination of Services
We reserve the right to refuse or terminate Services without notice if a customer:
- Violates these Terms.
- Engages in abusive or threatening behavior toward our staff.
- Fails to comply with safety guidelines or payment terms.
11. Dispute Resolution
- Any disputes arising from these Terms will first be attempted to be resolved amicably.
- If no resolution is reached, disputes will be handled in accordance with the laws of Province of Alberta.
- Customers agree to settle disputes through arbitration or small claims court where applicable.
12. Changes to These Terms
We may update these Terms from time to time. The latest version will be available on our Website with an updated “Effective Date.” Continued use of our Services after updates constitutes acceptance of the revised Terms.
13. Contact Information
For questions, concerns, or clarifications about these Terms, please contact us:
📍 Company Name: WestMaids Cleaning Services Corp.
🌐 Website: https://westmaids.com
📞 Phone: (403) 536-4088
📧 Email: admin@westmaids.com
Acknowledgment
By using our Website or booking our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
