How can we help?

Help & FAQs

Getting Started

Do you service my area?

We perform home cleaning services in NW, NE, SW, SE Calgary and surrounding area. Special requests for areas that are 2+ hours area will be subject to further costs.

What is included in a standard cleaning versus a deep cleaning?

Bathroom Cleaning

Showers cleaned and disinfected DEEP CLEAN: Shower door given extra attention
Tile walls cleaned and disinfected DEEP CLEAN: Tile grout scrubbed
Baseboards wiped or dusted DEEP CLEAN: Clean doors/frames for fingerprints
Trash removed DEEP CLEAN: Wastebaskets sanitized
General dusting DEEP CLEAN: Individual knickknacks cleaned
Toilets cleaned and disinfected, including the base and behind the toilet
Vanity and sink cleaned
Floors washed and disinfected, carpets and rugs vacuumed
Mirrors and fixtures cleaned and shined
Mildew chemically treated
Cobwebs removed
Towels changed

Kitchen Cleaning

How much will it cost?

All of our costs are visible on the homepage and booking form (including GST) unless you have any extras/add-ons that require cleaning. We price competitively within the cleaning industry and strongly believe that our convenience paired with quality cleaning services sets us apart from the rest.

Do you bring your own cleaning supplies, products and equipment?

Yes. We supply absolutely everything for your convenience. Our home cleaning professionals use only the highest quality products and the best equipment possible to ensure everything is done properly.

The only event of which we may not provide products, is if a customer has special requests and wants us to use something they provide.

Can I request special tasks or extras?

Absolutely! We love going above and beyond, and therefore we included a “special comments section” within our booking form so that you can request any additional services necessary.

This may be subject to extra costs if it includes carpet cleaning, or any of the extras listed on the booking form.

Manage Your Account

How do I log into my account?

Click the button in our header titled “Login” and enter your credentials. Upon booking with us, you’ll have created an account  – if not, click the sign-up button and enter your information. You may manage your bookings from this page.

Alternatively, visit https://westmaids.launch27.com/login

How do I book my first appointment?

With our convenient booking system, you can book your first appointment within 60 seconds! Just visit https://westmaids.com/booking-page/ tell us a little about your home, enter your preferred payment method, and voila!

Trust & Safety

Can I trust my cleaning professional?

Each and every cleaning professional that we hire is experienced and professional, background and reference checked (police checks included), interviewed in-person, and highly rated/reviewed by other customers. We believe that your trust and security come first and therefore we hold our cleaning professionals to the highest standards.

What happens if something goes wrong during my appointment?

All of our home cleaning professionals are insured and trained to deal with any issues that may arise. We believe in constant communication which ensures that if anything were to happen, we would immediately see to it that any issues are dealt with.

At WestMaids, we acknowledge that unforeseen circumstances occur and we proactively plan for anything that may potentially go wrong.

Is my billing information kept safe and secure?

Yes! We use an SSL (online security technology) that ensures our website will never be compromised in any way. Then, any billing information we keep is stored in a secured database that also will not be compromised in any way. Your security is our #1 priority.

Do the cleaning professionals go through a background check?

Absolutely. At WestMaids, we do reference checks, police checks, and extensive background checks on all of our home cleaning professionals.

What is your 100% satisfaction guarantee policy?

Simple! If you’re unhappy with your clean and feel as though our home cleaning professionals missed anything – let us know within 24 hours and we’ll come back and clean it for free.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If and only after our re-clean is completed – you’re still not happy with our service, we offer a full refund.